Practice 2IC

St John WA is a well renowned not-for-profit organisation whose vision and purpose is to serve humanity and build resilient communities.

With over 130 years' experience, the culture at St John WA is underpinned by a strong team spirit and camaraderie with employees and volunteers working together to change lives. This powerful sense of belonging makes St John WA a place where our people are proud to work.

This combined with over 3000 permanent staff, 6000 volunteers and annual revenues of around $400 million, makes St John WA the industry leader in the provision of pre-hospital care and related products in Western Australia. Each year we attend in excess of 250,000 people across the state, treat 350,000 patients at our primary health centres and teach over 330,000 people life-saving first aid skills.


Be part of an exciting journey with St John Medical and Urgent Care and work for an iconic Western Australian organisation committed to changing lives and making a difference to your community.



Practice 2IC - Cannington - Full Time

Be part of an exciting journey with St John Urgent Care and work for an iconic Western Australian organisation committed to changing lives and making a difference to your community. St John Urgent Care clinics nestle themselves perfectly between the First Aid and Ambulance services of St John WA. We treat walk-in patients with urgent medical needs.



The role:

We are looking for a Practice 2IC on a Full Time basis at our Cannington Clinic, this role will commence immediately. You will support the smooth running of the St John Medical and Urgent Care practices by working efficiently and effectively, in-line with high quality processes and procedures which are designed to ensure the provision of a consistent level of service to Patients, Doctors and Clients.



What you will be doing:

The Practice 2IC works collaboratively with the Practice Manager to ensure the smooth running of the practice, coordinates and assists the Practice Manager and Practice Leads in rostering for all practice personnel and manages and coordinates the practice Reception teams. This role will be Monday to Friday, hours will range from 7.30am - 6pm. From time to time, a PM shift or weekend shift will be required.


Role and responsibilities:

• Ensuring that administration and communications are managed effectively at the practice
• Overseeing the maintenance of patient information
• Planning, communicating with and rostering of all practice personnel
• Working collaboratively with the Practice Manager and Practice Leads as required
• Acts as the Practice Manager to cover leave, training and any other absences
• Optimise patient retention by providing an excellent level of customer service and ensuring the Reception team is trained and coached accordingly
• Ensuring highest acumen for privacy and confidentiality
• Conduct and encourage performance reviews on a regular basis for Reception personnel providing constructive and relevant feedback
• Liasing with Medicare and other external agencies as required
• Engage in and seek ongoing professional development, training and coaching to ensure a senior level of knowledge and skills are acquired to relieve the Practice Manager as required
• Rotational on call duties for weekends and Public Holidays (shared between all Practices)

Requirements for you to be successful:

Essential:

• 2 plus years experience in a health services environment or similar administrative position
• Experience in sub-supervision, coaching and training of other employees
• Knowledge of health practice rostering
• Excellent level of customer service
• Relevant knowledge of MS Office suite as well as internet-based research
• Excellent written and verbal communication skills with an ability to build rapport with all practice personnel and external providers
• Proven ability in conflict resolution
• Knowledge and understanding of operating efficiently in a Health Practice environment
• Excellent knowledge of Medicare requirements
• Certificate in Office Administration or equivalent
• First Aid Certificate and Police Clearance (inside 3 months old)

Desirable:

• Knowledge and experience using "Best Practice" software
• Knowledge of Medicare Benefits Schedule
• Previous involvement in accreditation
• Extensive administrative experience within a health industry environment

What we can offer you:

• Competitive hourly rate
• Salary Packaging
• 17.5% leave loading
• Corporate uniform
• Retail discounts
• Free parking on site
• Free Ambulance cover
• Free First Aid training
• Private health insurance discounts
• Comprehensive training and induction process
• Supportive Team
• Job satisfaction

What you need to do now:

We would love to hear from you so please click APPLY NOW or contact Lynn Ranking Recruitment Consultant on 08 6235 8867 for a confidential enquiry. Quality healthcare starts with St John Medical and we look forward to welcoming you to our team.

St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John and may commence prior to the closing date.

Please note that St John are not engaging recruitment agency applications for this position.

St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves.

We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.



St John Health operates primary health clinics across the metro area located in Armadale, Midland, Cockburn, Cannington, Joondalup & Osborne Park. These facilities are state of the art and offer a range of combined health solutions including GP, Urgent Care and Dental, along with allied services and x-ray/imaging facilities. We also operate a rural GP clinic in Kambalda.